Shipping & Returns
All orders will be shipped via United States Postal Service (USPS). We offer FREE shipping in the US via USPS for orders valued at $99 or above.
We ship within 1-2 days after the order has been placed, Monday through Friday. Orders placed on weekend or holidays will ship the following business day. You will receive an e-mail notification with the tracking information, once your order has shipped out.
USPS First Class Mail is delivered within 3-4 business days, and the USPS Priority Mail is delivered within 2-3 business days.
We offer very reasonable shipping rates, calculated by USPS at the time of checkout based on weight and shipping destination. We also display the estimated shipping rates pre-checkout, so that the customers can see the cost of shipping prior to going through the checkout process.
Bua Organics is not responsible for unclaimed, lost or stolen packages after completion of delivery by the carrier.
Bua Organics currently offers international shipping to Canada and Western Europe. We are not responsible for any applicable customs charges for international orders.
RETURNS & EXCHANGES
We fully stand behind our products. Although a small company, Bua Organics offers product samples priced symbolically at $0.5 per each sample, so that customers can try the merchandise prior to purchasing. For this reason and because of the personal nature of the products, we do not accept returns or offer refunds. We would never reuse or re-sell a product that has been shipped out.
A happy purchasing experience for each of our customers is of paramount importance. If you have any concerns or questions regarding your purchase, please e-mail us at firstname.lastname@example.org within 14 days of receipt of the product. We will make every effort to resolve the concerns to your satisfaction. If approved, Bua Organics may issue store credit or accept a product exchange. Shipping costs are non-refundable and not eligible for store credit. Depending on the situation, shipping costs may apply to product exchanges.